About P&M Skills Training
Welcome to P&M Skills Training! We help non-native English-speaking professionals with the communication, writing and soft skills they need to excel in customer service and sales, fostering confidence and effectiveness in the workplace. Scroll down to find out more, or visit our socials for expert tips.
About Me
English shouldn't be a barrier for talented professionals. We focus on helping people say what they mean clearly and confidently, whether they’re handling clients, leading meetings, or writing important emails. Good communication opens doors, builds trust, and drives real results.
Peter Vanco
Business English Expert & Founder
I am a Business English coach with over ten years of experience helping professionals in customer service and sales communicate more confidently in their roles. I’ve supported teams from companies such as Tesco, Heineken, PJICO, VinFast, FunTap, and Techcombank Vietnam.
Earlier in my career, I worked in customer service and sales in the UK, where I saw firsthand how essential clear communication is for customer satisfaction, business growth, and professional credibility. I also witnessed how challenging it can be for non-native speakers to express themselves effectively in English.
These experiences led me to establish P&M Skills Training, a coaching company focused on practical, goal-driven communication for professionals. I now work with clients across IT, gaming, automotive, banking, and import-export industries, helping them succeed in real workplace situations- emails, meetings, and client conversations.
If you’d like to learn more, feel free to book a free consultation.
Why train your employees with P&M Skills Training?
Investing in employee training is one of the smartest moves a business can make. Here’s how your business can benefit:
1. Enhanced Customer Satisfaction
Well-trained customer service and sales staff can communicate more effectively with customers and business partners, resolve issues efficiently, and create consistently positive experiences. This leads to higher satisfaction, stronger client relationships, and increased loyalty- all of which directly contribute to your bottom line.
2. Increased Productivity
When your employees have the tools and confidence to handle customer interactions seamlessly, they work more efficiently, reducing errors and saving time. Our training equips your team with proven strategies to manage workplace challenges effectively.
3. Stronger Team Dynamics
Our courses emphasize soft skills like active listening, empathy, and teamwork, fostering a collaborative work environment. These skills improve internal communication, reduce conflicts, and build a cohesive team culture.
4. Improved Employee Retention
Employees value professional growth opportunities. By investing in their development, you demonstrate a commitment to their success, increasing job satisfaction and reducing turnover.
5. Competitive Edge
In a globalized market, clear and confident communication is a competitive advantage. Training your team with P&M Skills Training helps your business stand out by ensuring consistent, high-quality customer interactions across diverse demographics.
Get in touch with us today, and let’s create a personalized teaching plan tailored to your business goals!
What can we do for individuals?
1. Tailored Language Coaching
We offer personalized training sessions that cater to the unique needs and challenges of customer service professionals.
2. Improve Your Sales & Negotiation English
Our tailored training empowers you to communicate persuasively and close deals with confidence by refining your sales and negotiation English skills.
3. Industry-Specific Language
Through specialized vocabulary and phrases, we help build confidence when engaging with customers and industry peers.
4. Effective Email Communication
We provide guidance in crafting clear, professional, and persuasive emails to address customer inquiries.
By focusing on active listening and empathy, we help foster meaningful connections during customer interactions.
6. Handling Difficult Situations
We equip teams with effective strategies to manage challenging customer encounters with composure and tact.
7. Grammar and Writing Refinement
Our workshops focus on perfecting grammar, punctuation, and style to ensure effective written communication.
8. Cross-Cultural Awareness
We raise awareness about cultural differences to promote sensitivity and understanding in global interactions.
9. Empathy and Emotional Intelligence
Training in connecting with customers on a deeper level to establish trust and foster lasting relationships.
10. Role-Playing Exercises
Through interactive scenarios, we simulate real-life customer interactions to enhance responsiveness and problem-solving.
11. Continuous Support
We offer ongoing feedback and encouragement to help individuals progress and grow in their customer service roles.
My Services
Improve Customer Service Excellence Through Effective Spoken And Written Communication.
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Empower Your Team and Transform Customer Experiences with Business English Communication.
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Testimonials
Peter has been instrumental in improving our communication skills for effectively engaging with overseas clients. My team and I now feel confident and fluent in business English. His lessons, both online and offline, were seamlessly integrated into our daily workflow. We are extremely grateful for his exceptional learning program. Thank you very much!
Fred, Pixlmania, Dresden, Germany
I want to thank Peter so much. He is very nice and patient. This course has helped me a lot. My pronunciation has improved. I used to be afraid of talking with foreign customers, but now I can communicate with them confidently. I believe that if you work in customer service and feel afraid of anything, this course can help you.
Tham, CS Freelancer, Ho Chi Minh City, Vietnam
I want to sincerely thank Peter for his guidance and support in improving my Business English. His practical teaching approach and focus on real-world communication have had a significant impact on my progress. I especially value his attention to professional language nuances and the personalized feedback he provides.
If you're looking to advance your career, I highly recommend his language services.
Hai, PJICO, Hanoi, Vietnam
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Based in Vietnam, delivering online Business English coaching globally
Vinhomes Smart City, Nam Tu Liem, Hanoi
Vietnam
Phone
+84325491734
