ABOUT US
Welcome to P&M Skills Training! We help non-native English-speaking professionals with the communication, writing and soft skills they need to excel in customer service, fostering confidence and effectiveness in the workplace. Scroll down to find out more, or visit our socials for expert tips.
Meet the Team
We are passionate professionals who work together to help customer service teams build the skills and confidence they need to connect with customers and deliver outstanding experiences.
Why train your employees with P&M skills training?
Investing in employee training is one of the smartest moves a business can make. Here’s how your business can benefit:
1. Enhanced Customer Satisfaction
Well-trained employees can communicate more effectively with customers, resolve issues efficiently, and create a positive customer experience. This leads to higher satisfaction rates and stronger customer loyalty, which directly impacts your bottom line.
2. Increased Productivity
When your employees have the tools and confidence to handle customer interactions seamlessly, they work more efficiently, reducing errors and saving time. Our training equips your team with proven strategies to manage workplace challenges effectively.
3. Stronger Team Dynamics
Our courses emphasize soft skills like active listening, empathy, and teamwork, fostering a collaborative work environment. These skills improve internal communication, reduce conflicts, and build a cohesive team culture.
4. Improved Employee Retention
Employees value professional growth opportunities. By investing in their development, you demonstrate a commitment to their success, increasing job satisfaction and reducing turnover.
5. Competitive Edge
In a globalized market, clear and confident communication is a competitive advantage. Training your team with P&M Skills Training helps your business stand out by ensuring consistent, high-quality customer interactions across diverse demographics.
Get in touch with us today, and let’s create a personalized teaching plan tailored to your business goals!
What can we do for individuals?
1. Tailored Language Coaching
We offer personalized training sessions that cater to the unique needs and challenges of customer service professionals.
2. Improve Your Sales & Negotiation English
Our tailored training empowers you to communicate persuasively and close deals with confidence by refining your sales and negotiation English skills.
3. Industry-Specific Language
Through specialized vocabulary and phrases, we help build confidence when engaging with customers and industry peers.
4. Effective Email Communication
We provide guidance in crafting clear, professional, and persuasive emails to address customer inquiries.
By focusing on active listening and empathy, we help foster meaningful connections during customer interactions.
6. Handling Difficult Situations
We equip teams with effective strategies to manage challenging customer encounters with composure and tact.
7. Grammar and Writing Refinement
Our workshops focus on perfecting grammar, punctuation, and style to ensure effective written communication.
8. Cross-Cultural Awareness
We raise awareness about cultural differences to promote sensitivity and understanding in global interactions.
9. Empathy and Emotional Intelligence
Training in connecting with customers on a deeper level to establish trust and foster lasting relationships.
10. Role-Playing Exercises
Through interactive scenarios, we simulate real-life customer interactions to enhance responsiveness and problem-solving.
11. Continuous Support
We offer ongoing feedback and encouragement to help individuals progress and grow in their customer service roles.
Our Services
Improve Customer Service Excellence Through Effective Spoken And Written Communication.
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Empower Your Team and Transform Customer Experiences with Business English Communication.
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Testimonials
I had the pleasure of studying with Mr. Peter for six months, and it was a great experience. His guidance significantly enhanced my communication and writing skills. I now feel much more confident in my professional interactions. Highly recommended!
Viet Anh, Hanoi
Peter greatly expanded my vocabulary and improved my customer communication skills. His expertise was invaluable, and I now feel much more proficient in my professional interactions. Highly grateful for his guidance!
Minh Ngoc, Ho Chi Minh City
Peter was a fantastic help in refining my pronunciation. His friendly and kind approach made the learning experience enjoyable. I now feel more confident in my spoken English.
Mai An, Hanoi
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