Business communication and writing

Service Description

Business Communication and Writing is a tailored program consisting of 12 online sessions designed to empower professionals to deliver outstanding customer service. This comprehensive course focuses on enhancing both written and verbal communication skills in a business context. Key components include: - Phone Call Scenarios: Practice handling real-life customer service calls, focusing on tone, clarity, and professionalism. - Pronunciation Practice: Improve articulation, intonation, and stress patterns for clearer, more effective spoken communication. - Job-Specific Vocabulary and Jargon: Learn and practice industry-related terms that are essential for success in customer service roles. - Dealing with Angry Customers: Develop strategies for managing difficult conversations, de-escalating situations, and maintaining professionalism. - Intercultural Communication: Gain insights into communicating effectively with customers from diverse cultural backgrounds, understanding nuances in language and expectations. - Writing Registers: Master the different levels of formality in writing, adapting tone and style to suit different professional contexts. - Drafting Professional Emails: Learn how to write clear, concise, and polite business emails that address customer concerns effectively. - Handling Angry Customers via Email: Discover techniques for responding to customer complaints in writing, ensuring that issues are resolved calmly and professionally. - Chatbox Communication: Build skills for managing live chat interactions with customers, focusing on speed, clarity, and tone. - Tips for Negotiation: Enhance negotiation skills with a focus on language use, persuasion, and maintaining positive relationships. By honing these skills, participants will enhance their communication abilities, improve customer satisfaction, and contribute to the overall success of their organization.